Refund Policy

At Lilu Nails Salon, we strive to provide exceptional nail services to our valued clients. To ensure clarity and fairness in our booking and refund process, we have established the following refund policy.

Lilu Nails Salon's Policy

1. Appointment Confirmation and Payment:

All appointments must be confirmed through our booking system. A valid payment method is required to secure your appointment.

2. Refund Eligibility:

Clients are eligible for a full refund of any pre-paid services if the cancellation is made at least 2 days (48 hours) prior to the scheduled appointment.
Refund requests must be submitted via email or phone call to our customer service team and must include the appointment details.

3. Cancellation Process:

To cancel your appointment and request a refund, please contact us at Lilunails33@gmail.com or (862)400-0992 at least 2 days prior to your scheduled appointment.
If the cancellation is made within 2 days of the appointment, the client will not be eligible for a refund.
4. No-Show Policy:
In the event that a client does not show up for their scheduled appointment without prior notice, the client will forfeit any payments made for that appointment. No refunds will be issued for missed appointments.
5. Refund Processing:
Approved refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of booking.
6. Changes to Appointments:
Clients may reschedule their appointments without penalty if done at least 2 days in advance. Rescheduling requests can be made through our customer service.
7. Contact Information:
For any questions regarding our refund policy or to initiate a refund request, please contact:
Email: Lilunails33@gmail.com
Phone: (862)400-0992